worldwide shipping

Terms and Conditions

Terms and Conditions (shop.biehler-cycling.com)

Please find below the terms and conditions on which we supply any Products listed on our website www.biehler-cycling.com. All orders are subject to the following Policies, Term and Conditions. Any participation in this service will constitute acceptance of this agreement. Please read these Terms and Conditions carefully before ordering any Products from BIEHLER Cycling. You should understand that by ordering Products on these websites, you agree to be bound by these Terms and Conditions.

Customer Services

You can contact our Customer Services team with any questions, comments or suggestions without affecting your statutory rights: How to reach our Customer Service Team: Customer Services helpline for BIEHLER products +49 3722 698504 0 *Local call rates apply. Line is available every day from 8am–5pm. E-Mail: service@biehler-cycling.com Telefax: +49 3722 698504 30 Address: BIEHLER Sportswear, Eichelbergstraße 16, Gewerbegebiet Pleißa, D-09212 Lim-bach-Oberfrohna, Germany

1. About us and these terms and conditions

1.1.BIEHLER Sportswear GmbH & Co. KG is a company registered in Germany with the dis-trict court of Chemnitz under number HRA 8502 with registered office at Eichelbergstraße 16, 09212 Limbach-Oberfrohna. If you have any comments or suggestions, we would be pleased to receive them by emailing us at service@biehler-cycling.com. Alternatively, you may call us on +49 3722 69850425 0. Telephone numbers are open to receive calls from Monday to Friday between 8am and 17pm.

1.2 The terms “Biehler Sportwear”, “Biehler Cycling”or “us” or “we” refers to the owner of the website. The term “customer” or “you” refers to the user or viewer of our website.

1.3 This contract shall be governed by the laws of the Federal Republic of Germany.

1.4. These terms and conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever ti-me, whether in writing, by email or orally, are expressly waived and excluded.

1.5 No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.

2. Placement of order 

2.1. When you place an online order through the site, you will be requested to provide per-sonal details in order to create a personal account on the site. The collection and storage of personal information is governed by our Privacy Policy. Once you created an account you can login through the site by using your email address and password and be able to manage your orders.

2.2.We confirm the order acceptance to your subscribed mail address. You receive an up-date by mail if the status of your order changes.

2.3. We can cancel any order from in contention over the payment of a previous order. The customer is bound by the information disclosed while ordering. Wrong deliveries resulting from mistakes during the order process shall not be at our expense.

2.4. After your order has been sent it will be processed immediately and dispatched within the next working days. Orders on the site are subject to the required stock availability. Due to ecological and economical sustainability we manufacture most of our products after re-ceipt of order. Therefore the delivery time in individual cases is up to 20 working days.

3. Delivery

A late delivery does not give the customer the right to claim fees. In case of noticeable defects, the purchaser has the right to return the item under the terms mentioned in this document.  The shipment is always under the addressee's risk. Please check your parcel at reception of damage. 

4. Pricing and Payment

All pricing will be shown in EUR including value added taxes. Local import duties may be payable by the recipient on receipt of the order. As payment methods we offer bank trans-fer/payment in advance or PayPal. For Paypal you will be charged when the order is placed. If you choose PayPal you will be forwarded directly to PayPal to place your payment. The indicated price on the item description does not include shipping fees.

Shipping costs:

Germany & Austria € 4,90 EU € 9,50

Switzer-land/Norway € 16,50*

North America € 20,00

Australia € 25,00 CO2-free with DHL

* Delivery to Sitzerland and Norway cause extra costs (taxes, custom duties). The Buyer is liable for those related costs. An order is sent only after full payment of the order. Please note: We cannot deliver to PO Box addresses

5. Promotional Codes and Gift Vouchers

If you are using a promotional code please enter it in the promotional code box on the bas-ket page. The discount will automatically be calculated. If you have a gift voucher please en-ter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.

6. Returns/Exchanges 

6.1. In case you are not satisfied with our products you can send the new, undamaged and unworn product in their original packaging back within 14 days for an exchange or refund (counting from the item reception date) to the following address: Biehler Sportswear GmbH & CO. KG Eichelbergstraße 16 09212 Limbach-Oberfrohna Germany We reserve the right to refuse refunds for returned products, which are not in saleable con-dition.

6.2. For Exchanges please contact us shop@biehler-cycling.com In case of an exchange, the shipping charges of the new delivery will be entirely at the expense of the customer. In case of a lost parcel, an inquiry will be made with the postal service or transportation company. Only the result of this inquiry can grant the refund of the amount paid by the customer.

6.3. If you think your product has a suffered a manufacturing fault or you received a product you did not order please contact us shop@biehler-cycling.com We provide a free return ser-vice for faulty or wrong delivered products. Faulty items will either be replaced, repaired or refunded according to our assessment. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

6.4. Gift vouchers cannot be returned.

Viewed